Terms and Conditions

Welcome to Eswari Jewellers. By accessing or using our website, mobile application, or services including online jewellery shopping, Saving schemes, DigiGold/DigiSilver savings, and related features you agree to comply with the following Terms & Conditions.

1. Company Details

• Business Name: Eswari Jewellers
• GST Number: 33AECPE0133Q1ZT
• Registered Address: 4021, 1st Main Rd, MMDA, TNHB Layout, Manali, Mathur, Chennai – 600051, Tamil Nadu, India
• Phone: +91 63791 63371
• Email: sales@eswarijewells.com
• Website: www.eswarijewells.com

2. Acceptance of Terms

By using our services, you confirm that you are 18 years of age or older and accept all policies, including the Privacy Policy, Refund Policy, and other terms displayed on our website.

3. Services Provided

• Online sale of gold, silver, and diamond jewellery
• Jewellery Saving schemes (daily/weekly/monthly)
• Digital gold and silver investments (DigiGold & DigiSilver)
• Quick saving and Gold SIP options

4. Pricing & Payments

• Prices are listed in INR and are inclusive of applicable taxes.
• Rates vary based on live gold/silver prices.
• Payments accepted via UPI, credit/debit cards, net banking, and EMI.
• Pricing policies may change without notice.

5. Shipping & Delivery

• Products are delivered via trusted, insured logistics partners.
• Delivery timelines depend on location and item availability.
• Customers are responsible for ensuring accurate delivery details.

6. Intellectual Property

All platform content (text, images, branding) belongs to Eswari Jewellers and may not be reused without written consent.

7. User Obligations

Users must not:

• Engage in fraudulent or illegal activities
• Use false credentials or impersonate others
• Attempt to breach site or data security

8. Limitation of Liability

Eswari Jewellers is not liable for:

• Technical failures or site outages
• Delays in delivery caused by third-party services
• Market fluctuations affecting gold/silver pricing
• Losses from customer error or unverified transactions

9. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Legal matters shall fall under the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

We comply with:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Saving schemes Act, 1982
• Regulatory guidelines by RBI, SEBI, BIS, and other governing bodies

10. No Services for Fraudulent Activities

Eswari Jewellers prohibits the use of its platform for any illegal or fraudulent activity, including but not limited to:

• Money laundering
• Scam investments
• Impersonation or misrepresentation

Accounts involved in suspicious activity will be terminated.

11. Non-Responsibility for Misuse

Eswari Jewellers is not responsible for:

• Third-party scams or fraud
• Phishing messages or fake calls
• Unverified links or payment requests

Users are responsible for verifying all communications before making transactions.

12. Arbitration Clause

In the event of disputes, both parties agree to resolve them through arbitration under the Arbitration and Conciliation Act, 1996, to be conducted in Chennai, in the English language.

13. Disclaimer of Liability for Third-Party Misuse

Neither Eswari Jewellers nor Amigoways Technologies (its digital service provider) will be liable for:

• Fraudulent activity by impersonators
• Misuse of communication channels
• Financial losses from unverified actions

Users are expected to exercise due diligence when interacting online.

14. Amendments to Terms

Eswari Jewellers reserves the right to modify these Terms at any time. Updated versions will be published on the website, and continued use constitutes your acceptance of those changes.

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