Eswari Jewellers - Privacy Policy

At Eswari Jewellers, your privacy is our priority. This policy explains how we collect, use, and protect your personal information when you use our services, including online jewellery shopping, DigiGold/DigiSilver savings, and jewellery Saving schemes. We operate in full compliance with Indian laws, including the Saving scheme Act, 1982, IT Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.

1. Company Details

• Business Name: Eswari Jewellers
• Trade Name: Eswari Jewellers
• GST Number: 33AECPE0133Q1ZT
• Address: 4021, 1st Main Rd, MMDA, TNHB Layout, Manali, Mathur, Chennai – 600051, Tamil Nadu, India
• Phone: +91 63791 63371
• Email: sales@eswarijewells.com
• Website: www.eswarijewells.com

2. Information We Collect

We collect the following types of data:

Personal Data

• Name, Date of Birth, Contact Number, and Email
• Aadhaar, PAN, and other KYC documents
• Address and bank details
• UPI ID, credit/debit card or net banking info

Usage Data

• Device, browser, and IP details
• Login time, session activity, and user preferences
• Location data (only with your consent)
• Purchase and transaction history

3. Why We Collect Your Data

• To process jewellery purchases, Saving schemes, and DigiGold transactions
• To complete KYC and comply with AML norms
• To ensure secure online payments
• To send notifications, plan updates, and promotional offers
• To comply with tax, legal, and audit requirements

4. Legal Compliance

• Saving scheme Act, 1982
• Information Technology Act, 2000 and IT Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• BIS standards for gold and silver purity
• Guidelines set by SEBI/RBI for digital transactions

5. Data Sharing Policy

We do not sell your personal data. However, limited data may be shared with:

• Secure payment gateways
• Vaulting and logistics partners
• Legal, regulatory, and audit bodies (as required)

All third parties are contractually obligated to maintain confidentiality and data protection standards.

6. Data Protection & Security

• 256-bit SSL encryption
• OTP & MPIN Based secure access
• Role-based internal controls
• Regular backups and periodic security audits
• Secure and encrypted data storage

7. Your Rights

• Access and correct your personal data
• Request data deletion and account closure
• Revoke consent for promotional messages
• Raise complaints regarding data misuse

To exercise your rights, email us at sales@eswarijewells.com

8. Cookies & Tracking

Our site uses cookies to:

• Maintain secure sessions
• Improve user experience
• Track site performance and analytics

You may disable cookies via your browser, but some features may be limited.

9. Data Retention

We retain your data:

• During your active relationship with Eswari Jewellers
• For up to 7 years after service completion, as required by law

10. Children’s Privacy

Our services are intended for users aged 18 and above. If we detect data from a minor, it will be deleted immediately.

11. Updates to This Policy

This policy may be updated to reflect legal or operational changes. Any updates will be posted on this page. Continued use of our services confirms your agreement to the latest version.

Contact Information